Track my order

Want to know where your Night Kit is? When your order ships, we send you an email with the tracking number. Enter it here, and 17TRACK, a free external tracking service, will open in a new tab.

How does it work?

  1. Order confirmed: you receive a confirmation email immediately.
  2. Preparation: we prepare it within 1 to 2 business days.
  3. On its way: we send you an email with the tracking number. Shipping takes between 7 and 11 business days.
  4. At your home: in total, between 8 and 13 business days from your order. Free shipping throughout Spain.

You can also check the status of your order at any time using the "View your order" button in the confirmation email.

Something not right?

If the tracking hasn't been updated for several days or more than 13 business days have passed since you placed your order, write to us at tiendarizossincalor@gmail.com with your order number and we'll look into it with you.